Roti Modern Mediterranean, a Chicago based fast casual, has introduced Eatsa's customer experience technology that allows restaurants to process orders from multiple channels, including kiosk, mobile and third-party delivery orders, according to a press release.
The first restaurant to showcase the full customer experience solution will be introduced at the Roti's Chicago Loop/West Washington location. Other Chicago restaurants have already introduced Eatsa technology.
The Chicago Loop/West Washington Roti location features Eatsa's self-serve kiosk ordering, integrated kitchen management system and Spotlight Pickup System, designed to alleviate the primary pain points of digital ordering and delivery. The news release said the system increases off-premise order volume while alleviating bottlenecks caused by mobile ordering and third-party delivery.
«Eatsa's technology will help us deliver a more convenient experience with shorter wait times and more seamless customization, enabling us to scale an engaging and differentiated customer experience,» Carl Segal, CEO of Roti, said in the press release.
The Eatsa Omnichannel Intelligent Queue Software is designed to integrate multiple order channels, blending and sequencing the orders for back-of-house teams to provide efficient order management and accurate order availability times to customers. The system creates a dedicated area in the front of the house to enable a seamless pickup experience for customers and delivery service providers.
When a digital order is ready, a customer is guided to their automated pickup spot where their name is highlighted on the front display. Each spot is connected to Eatsa's cloud network and equipped with product sensors, a top light for status indication and a front display for customized digital messaging.
The system also captures order-level and customer-level data to allow Roti to measure and improve operations, menus and recipes and build personalized digital marketing and loyalty programs.
Source: Kiosk Marketplace