BankDhofar taps Diebold Nixdorf to run ATM network

BankDhofar, the first bank in Oman and one of the first banks across the Gulf, is implementing Diebold Nixdorf's self-service customer experience solution across its ATM network.

As one of the fastest-growing financial service institutions in the Sultanate, BankDhofar wants to make banking easy for its customers, Ahmed Said Al Ibrahim, BankDhofar's COO, said in a company press release.

«Customers' expectations are constantly evolving and we have a very clear strategy to deliver agile and innovative technology solutions that will add real value to our customers' daily lives and financial requirements,» he said. «By partnering with Diebold Nixdorf, we will be able to deliver exactly what our customers need now, as well as a flexible technology solution that will allow us to continue to exceed our customers' expectations in the future.»

With ATM being a key digital channel, Diebold Nixdorf's DN Series implements secure self-service transactions with a fully digital interface. In addition,the DN Vyamic software and security solutions provides customers with a seamless and personalized experience, Neil Emerson, Diebold Nixdorf's senior vice president and managing director, Banking Eurasia, said in the release.

«We are very proud to be helping BankDhofar leap ahead of the marketplace by delivering connected consumer experiences and including ATMs in the bank's digital strategy,» he said. «The DN Series elevates the bank's self-service strategy, enabling it to provide a secure, futuristic customer experience that integrates across its physical and digital channels. Through the proven recycling technology, which is an integral part of the design of our DN Series ATMs, BankDhofar can dramatically reduce cash-in-transit visits and reduce costs.»

Managed in partnership with CNS, Diebold Nixdorf's partner in Oman, the DN Series implementation will include both lobby and through-the-wall ATMs enabled with cash recycling capabilities. Customers can access the financial services through a wide network of branches, ATMs and CDMs around the Sultanate that work round-the-clock, with an ATM uptime of 99.4%.

Source: ATM Marketplace