Eatsa releases technology to support virtual restaurant

Eatsa, the restaurant technology provider, has announced a new suite of products for virtual restaurants and delivery-only operators.

Deliveroo is the first third-party delivery service to use eatsa's latest offering at its new Editions site in Singapore, according to a press release. The site, called Deliveroo Food Market, is powered by eatsa's fully-automated restaurant experience platform.

«The new Deliveroo Food Market is infused with technology, designed to offer customers a taste of dining in the future,» Deliveroo said in a prepared statement. «Self-serve kiosks and automated digital cubbies from eatsa power the order and pickup process, making the entire experience easy and seamless for both customers and restaurants. Eatsa's technology is a vital part of making our latest concept so innovative and exciting for consumers and restaurant partners alike.»

«Virtual restaurants, which are designed specifically for delivery, are going to be a game-changer for the industry,» Tim Young, CEO of eatsa, said in the press releases. «The huge consumer shift we are seeing toward delivery has created an undeniable opportunity for restaurant brands, as well as the people building virtual restaurants, to tap into these new revenue channels without the capital expenditure of a traditional restaurant. Our flexible, configurable system can adapt to the varying needs of virtual restaurants while truly enabling the efficiencies this new operating model promises.»

The virtual restaurant model lets operators create and test proprietary brands to appeal to customers' changing tastes and differentiate from competitors. These delivery-only kitchens often host several restaurant concepts with multiple menus, and serve as centralized pickup points for different delivery service providers.

According to the news release, eatsa's combined omnichannel intelligent queue software, kitchen management system and recently launched pickup system streamline operations for onsite staff and improve delivery logistics. The release said benefits include:

• Precise ETA: eatsa's omnichannel intelligent queue software allows operators to provide down-to-the-minute order availability times based on real-time kitchen throughput, rather than pre-set times with built-in buffers. This helps improve end-customer value proposition around the estimated time of arrival for delivery and prevents food from sitting around prior to pick-up.
• Improved logistics: eatsa's hardware and software solutions help delivery drivers know exactly where to go when they arrive at a virtual restaurant or delivery-only restaurant with a digital status board and delivery service provider-branded pickup station. Eatsa can also send the order status and pickup location to a driver's app. Additionally, eatsa's back of house and pickup systems track the exact journey of an order from the time it's received to the time it's picked up allowing operators insight on order data to maximize efficiency and improve dispatching.
• Streamlined operations: eatsa's centralized kitchen management solution can ingest orders from multiple channels including third-party delivery, mobile, walk-up, web and catering, and then route the orders back out to the appropriate cook station or kitchen without any human intervention or manual queue handling from multiple tablets. The solution can also dynamically sequence orders in the kitchen based on live traffic and the size of the orders.
• Automated front of house: For virtual restaurants that choose to create a customer-facing experience, eatsa's self-service kiosk ordering and automated pickup systems enable operators a functional walk-in customer experience without adding labor.

Source: Kiosk Marketplace