Advanced Kiosks adds video chat and co-browsing to kiosk software suite

Advanced Kiosk's ZAMOK video chat software in combination with a webcam, speakers and microphone will offer in-person expert consultations on demand, according to a press release. Remote employees will be able to help customers navigate websites and user interfaces in real time.

A single customer service agent will be able to remotely monitor satellite offices across the country and manage 20 to 40 kiosks. The agent will not have to wait for a kiosk user to request help. Proximity sensors and session data will alert the agent to a customer who may be struggling to navigate the interface or make a decision.

«ZAMOK kiosk software powers our new video conferencing and co-browsing features, but what they look like and how they integrate into your customer's journey is entirely up to you,» software project manager Clif Boyd said in the press release.

The new feature set also has a built-in screening survey tool.

«The pre-chat survey tool can ensure users are connected with the appropriate team member to maximize the value of your resources,» said Howard Horn, president of Advanced Kiosks. «This gets the best customer service agent to your customers faster.»

Source: Kiosk Marketplace