The SAGA queuing system v4.00 software and hardware complex has been developed
by the programmers of the SAGA companies group with due regard to the long experience of implementation
and use of the client stream management systems in banking and financial sectors, as well as in public
premises and health care facilities.

The 4.00 version of the SAGA electronic queuing system embodies the concept of major upgrade
of a standard electronic queuing system.
The traditional components such as the client routing module, client terminal, displays which refer
clients to specialists are becoming obsolete now. The new solution by the SAGA companies group gives
the operating company a breakthrough capabilities of customer management. But this is not all!
The statistics and analysis module integrated with other means advances the queuing system at the
level of a fully-featured enterprise automation system.

The conceptual differences and some features of the SAGA v4.00 queuing system:

– The software-hardware complex is fashioned for integration with external systems such as a corporate
website, internal databases etc.
Many modern transactions require the personification of a client,
whereas a standard queuing system is anonymized.
The SAGA queuing system features the personification of clients according to a number
of characteristics along with a possibility to register online via the corporate website.
This, in turn, opens the way to manage the client streams according to the expected time of service,
the complexity of requests and the need for personalized service.
Integration with internal databases shapes the «customer data sheet»,
a package of necessary offers and documents which the transactions officer receives at the time of a visit.

– Individual accounts for entering the queuing system with possibility to create access levels
for the personnel and assigning the individual list of transactions
and services provided by the particular employee.

– The statistics and analysis module of the SAGA queuing system v4.00 makes it possible to assess
the work by multiple criteria such as the general workload of the company
(depending on daypart, week day, with possibility to inform clients about the preferred time of their visit),
the demand of a specific service (including demand in a specific daytime or week day).
The module is able to analyze the workload of employees, individual efficiency of their work etc.

– Remote administering of the electronic queuing system enables the department chief to monitor
the workload of the employees real-time.
There is also the exclusive option: the administrator can change the routing of the client streams online
without the need to reboot the system and stopping the work of the specialists.

All the modules can be applied at the customer’s wish. Beyond that, because the SAGA queuing system
is the proprietary design of the SAGA companies group from «a» to «z», new functions can be added
to the system, according to the customer’s request.

The engineers of the SAGA companies group perform the installation and adjustment of the software-hardware complex
as well as technical support. The operation of the queuing system will be a welcome surprise for you:
the intuitive interfaces require no special training and of the personnel.